From manual spreadsheets to a customer-focused platform

Our client is a buying and marketing co-operative of independent wholesale members across the UK. A single point of contact with their suppliers, our client uses combined buying power to negotiate the best pricing and availability for their members.

A nationwide buying group, our client was processing all their rebates using manual spreadsheets, which was a labour intensive task for their teams. With close to 100 members and 30 suppliers, the buying group were processing millions of pounds of rebates each month. Rebate deals were difficult to track and analyse, with limited visibility of how their members were achieving against complex deals with suppliers. They knew things had to change and shopped around in the rebate management software market. After comparing providers, they
discovered that only e-bate could offer the level of support required for the business. With experience in the buying group space, as well as superior functionality, the client decided to move forward with e-bate as their chosen provider.

With their members at the forefront of their decision to automate their rebate process, better visibility of rebates for them was at the top of the client’s list of requirements. With e-bate in place, real time visibility could be provided for members via the Portal. The e-bate Portal provides a secure, shared space for users both inside and outside the organisation to view
rebate information. The Portal is also used to upload files, images and any other product or deal information, keeping it all in one place where approved users can view it at any time.
The e-bate overrider report was also a huge positive for the client as this provides the ability to set up complex overriders with configurable criteria, along with major reporting outputs.

e-bate gives this client the ability to offer a customer focused, secure, efficient and transparent rebate platform for their members to use. This includes full visibility of rebate deals, tracking performance and reporting on outputs, providing enhanced earning power for mutual growth, with greater targeting. Relationships with suppliers and members are now more transparent too.

Using e-bate to process and report on rebates instead of using spreadsheets means manual work and human error has been reduced and accuracy has been considerably improved. Their rebate process is now also easy to audit with clear records to refer to.