Our client is a major high street retail chain with over 800 stores in the UK, successfully trading for over 50 years, as part of the world’s largest international health and beauty retailing group.
The challenge for our retail client had been clear for some time – when it came to rebate management, their process was completely manual, utilising spreadsheets and manually producing reports.
With one expert responsible for the process, the job was labour intensive and incredibly time consuming. In fact, by the time one month of retros was processed, it was time to start on the next period, meaning it had evolved into a full time job. They knew that automating the process was the best decision for them, recognising their ineffective process was also more likely to produce errors and wasn’t allowing the Finance team to be as agile and dynamic as they could be.
e-bate was selected once the client was satisfied that our solution had the capabilities to meet their requirements. By implementing our intelligent rebate management software, the rebate process that had previously drained the client of resources and time was now fully automated, removing almost all manual work.
The process that once took all month, was now running automatically and providing live data insights that our clients’ Finance teams were able to react to in an agile way. Collaboration between teams was made instantly easier with full transparency, removing silo working. With inefficiencies removed and time back on their side, there was opportunity to look into other related processes, leading to interdepartmental conversations for improvement such as higher quality data entry.
After usually suffering 100’s of data entry issues each month, the client now has just 1 or 2 anomalies to address. And, any over/under invoicing has now been removed, along with the risk of direct financial loss and external relationship issues.
Introducing e-bate and the process changes that followed have represented a big step change in the business that has led to better accuracy, further process improvement, better relationships and collaboration.
Most importantly, our retail client now has 100% confidence in their rebate data, allowing them to make better business decisions to aid future growth and success.