Case study

A Leading Veterinary Pharmaceuticals Company

When Norbrook approached us, their existing solution was ageing.

The Challenge

When Norbrook approached e-bate, their existing solution was ageing. With a large number of customers and deals, the solution they had in place could not support their needs. Nor could it handle UK and Northern Ireland monthly rebates. Instead, spreadsheets were being used to maintain and track rebates, meaning users had to maintain thousands of prices.

Their existing system relied heavily on manual processing; price changes had to be maintained by hand throughout the entire system, which was extremely time consuming. Moreover, their system could not re-calculate rebates when things changed so again, this process was manual and open to human error.

Business processes were being forced to match the inefficient way the system worked, instead of the system supporting the desired business process.

No auditing of changes, no workflows or approvals and a lack of reporting capabilities, meant data had to be imported into a user-maintained access database. And because there was no integration with other systems, hundreds of payments were being processed through the bank manually, every month.

The Solution

e-bate was introduced to replace the existing solution and implemented globally for Norbrook, in a phased roll out. This started with the UK and Northern Ireland monthly rebates, before cascading to the rest of the global business in three subsequent phases, to introduce annual rebates for Ireland, USA, Australia and New Zealand.

It took just four months from our initial planning meeting to meet Phase 1 delivery, followed by two months of dual running.

The Results

Since implementing e-bate, Norbrook has experienced significant reductions in the maintenance of the customer deals thanks to the intelligent way e-bate can group customers and deals. Backdated changes to deals allow the customer to process corrections in the system, instead of through offline manual processes, ensuring data is always accurate in system.

Integration with their finance system allows payments to be automated.

The report server enables real time reporting and interrogation of data, ensuring better insight.

A systemised process provides the information that internal and external auditors demand.

£ 0 m
Transacting £70m of rebates per annum
£ 0 k
Processing 65K rebate transactions per month

7 weeks to 3 days

Improved processing time from 7 weeks to 3 days
Reduced the level of data admin down by >90%

See e-bate in action


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